Legal notices and Terms and Conditions

This website www.commeundiademe.com is published and distributed by Comme un diadème, S.A.S.U.

Headquarters: Comme un diadème, S.A.S.U., 288A Montée Rouge, 30310, Vergèze

Comme un diadèmev, S.A.S.U.

Registered with the Nîmes Trade and Companies Register under number 888 366 747

Intra-community VAT number: FR33888366747

SIRET: 888 366 747 00036

APE code: 4791B

Website host: Indyra Ltd

Address: Empire Mews H.W.S SW16 2BF London

Phone: 0044 2082426713

Membership in the CM2C consumer mediation service.

Maintenance

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This site runs on our WordPress maintenance package.

 

Terms and Conditions of Sale

These terms and conditions of sale are agreed between, on the one hand, Comme un diadème, S.A.S., whose registered office is located at 288A Montée Rouge, 30310 Vergèze, registered with the Nîmes Trade and Companies Register under number 888 366 747, hereinafter referred to as "Comme un diadème" and managing the website www.commeundiademe.com, and on the other hand, by any natural or legal person wishing to make a purchase via the website www.commeundiademe.com, hereinafter referred to as "the buyer."

Article 1. Purpose 

The present conditions of sale aim to define the contractual relationship between Comme un diadème and the buyer and the conditions applicable to any purchase made through the website www.commeundiademe.com. The acquisition of a product through this website implies unreserved acceptance by the buyer of these conditions of sale which the buyer acknowledges having read prior to ordering. Before any transaction, the buyer declares on the one hand that the purchase of products on the website www.commeundiademe.com is not directly related to his professional activity and is limited to a strictly personal use and on the other hand to have the full legal capacity, allowing him to commit himself under the present general conditions of sale.

Comme un diadème reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its website. Therefore, the applicable conditions will be those in force at the date of the order by the buyer.

Article 2. Products 

The products offered are those listed on the Comme un diadème websitewww.commeundiademe.com, subject to availability. Comme un diadème reserves the right to modify the product range at any time. Each product is presented on the website in the form of a description detailing its main technical characteristics (hair type, length, size and type of base, density). The photographs are as accurate as possible to the models but are not binding on the seller. There may be slight variations between models of the same reference over the months or years. In this case, the photos are replaced with those of the new model of the same reference. The sale of products presented on the websitewww.commeundiademe.comis intended for all buyers residing in countries that fully authorize the entry of these products into their territory.

Article 3. Rates 

The prices listed on the product pages of the online catalog are in euros (€). Comme un diadème reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only price applicable to the buyer. The prices indicated include delivery costs for the order. Outside the European Union and in the French overseas departments and territories, the price is invoiced excluding VAT. It is the customer's responsibility to find out about and pay any other taxes applicable at the destination (customs duties, sea taxes, etc.) in accordance with Incoterm DAP (Delivered at Place). Shipping costs for toppers wigs are free worldwide. Other products (Hairbun and Sensitive grip) are shipped (free shipping) only to mainland France and the European Union.

Article 4. Ordering and payment terms 

Before placing an order, the buyer must create an account on the website www.commeundiademe.com. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (status of orders, profile, etc.), will have to identify himself using his personal information and identifiers. Comme un diadème assumes no responsibility for the use of personal identifiers by a third party.

Comme un diadème allows buyers to order and pay for their products in several stages, with a choice of three payment options:

Secure payment by credit card: the buyer selects the products he wishes to order in the "Cart", modifies it if necessary (quantities, references...), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier (DHL). Then, the buyer chooses the credit card payment method. The next step is to check all the information, read and accept the present general terms and conditions of sale by ticking the corresponding box, and then confirm the order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the secure interface in order to enter his personal credit card details in complete security. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the payment by card, and the sums paid will then be credited back or refunded. The responsibility of the bank card holder is not engaged if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or even 120 days if the contract linking him or her to the bank so provides. The amounts debited will be reimbursed by the bank within a maximum of one month after receipt of the cardholder's written objection. The holder shall not be charged any costs for the return of the sums.

The buyer may also pay by bank transfer to the bank account of the company Comme un diadème, which will be communicated to them by email, or via PayPal.

Payment in installments is possible by credit card via PayLater (payment in 3 or 4 installments, via Oney) and PayPal (payment in 4 installments with no fees).

To view Oney's Terms and Conditions, please click on this link:

https://f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf

The customer hereby accepts Oney's legal notices, which can be found here:https://www.payplug.com/hubfs/payplug-oney/cgv.pdf

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgment of full knowledge thereof, and waiver of the right to invoke one's own terms and conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an email address and has entered it on the order form, Comme un diadème will send confirmation of the order by email.

If the buyer wishes to contact Comme un diadème, they may do so either by mail at the following address: Comme un diadème S.A.S., 288A Montée Rouge, 30310 Vergèze, France; or by email at the following address: contact@commeundiademe.com.

Article 5. Retention of title 

Comme un diadème retains full ownership of the products sold until full payment has been received, including the principal amount, fees, and taxes.

Article 6. Withdrawal 

Under Article L121-20 of the French Consumer Code, in the European Union, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for a refund without penalty, except for the cost of return by Colissimo with delivery against signature or any other delivery system. Delivery with signature upon delivery is strongly recommended in order to avoid any loss of the package. In the event of withdrawal, the customer must be able to provide proof of return of the package if necessary.

The withdrawal request must be sent only to contact@commeundiademe.com or via the return form on the website. Withdrawal requests must not be sent via private messages on social media (Facebook or Instagram). The return form is available in the contact section of the website, after logging into your customer account.

The product must then be returned in the same condition as it was sent, in its original packaging intact. Refunds will only be issued if the product has not been washed, curled, cut, styled, or damaged. The parting of the product must be positioned in the center. The product will be carefully inspected before a refund is issued. The lace part of lace wigs must not have been cut. If the product requires re-shampooing (application of serum or other product to the hair), a penalty of €30 will be applied to the refund. If the product is returned with a clip that has been unstitched or torn off, a penalty of €30 per clip will be applied. The outer packaging must also not be damaged, otherwise a penalty of €10 will be applied.

In the event of an order for a product outside the European Union, the buyer will also be fully refunded if the product is returned. The buyer has a period of 5 working days to notify the company of their withdrawal. They must also return the product via the carrier of their choice within 5 working days. The customer must be able to provide proof of return of the package if necessary.

Credit card fees and other related costs (e.g., customs fees) are also non-refundable. When returning a product shipped outside the EU, the customer must ensure that the return formalities do not result in customs clearance fees for the seller, as this is not an import but a product return. You must declare "Return of product to seller." In the event of an error on the part of the customer, customs clearance fees will be deducted from the refund.

Custom orders are payable in advance and are non-refundable. Production times can be long (around 3 months, sometimes a little longer). Exceeding the delivery time for the product will not be grounds for a refund.

Products that have been cut or modified specifically at the customer's request at the time of ordering (bangs, curtain bangs, Diadem cut, addition of adhesive tape) via the "available options" form are not eligible for the return policy.

Products ordered following a face-to-face meeting (for example, with a MEETING code) are not eligible for return.

The return of a product that is not eligible for the return policy (custom order, product cut to order) will be shipped back at the customer's expense.

In certain cases and upon specific request from the customer, a root effect may be applied to a new product or a product previously purchased from Comme un diadème for a fee. As the service is provided remotely, the color achieved will be as close as possible to what is requested and cannot be refunded in case of dissatisfaction.

Tickets for Comme un diadème events are neither exchangeable nor refundable. The price of the ticket is deductible from the purchase of a hair topper or wig on the day of the event.

Article 7. Delivery 

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Orders for toppers and wigs are shipped by DHL. Orders for hair buns are shipped by Colissimo and sensitive grips by regular mail. Delivery times are given for information purposes only; if they exceed thirty days from the date of the order, the sales contract may be terminated and the buyer reimbursed. Comme un diadème may provide the buyer with the tracking number for their package by email. The buyer will receive their order at their home address via DHL delivery, or at a DHL pick-up point. Transport risks are borne by the buyer from the moment the items leave the premises of Comme un diadème. The buyer is required to check the condition of the packaging and the contents of the goods upon delivery in the presence of the delivery person. In the event of damage during transport, any complaint must be made to the carrier within three days of delivery. For deliveries outside mainland France, the buyer undertakes to pay all taxes (customs duties, VAT, etc.) due under the laws of the country receiving the order.

Article 8. Warranty 

All products supplied by Comme un diadème are covered by the legal warranty provided for in Articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to Comme un diadème, which will take it back, exchange it, or refund it. All complaints, requests for exchange or refund must be made by post to the following address: Comme un diadème S.A.S., 288A Montée Rouge, 30310, Vergèze, within fourteen days of delivery. Comme un diadème toppers , wigs, and hair buns are made from natural hair, which is sensitive to salt water, chlorinated water, and chemicals found in swimming pools. Their use in aquatic environments (sea, swimming pool, etc.) is entirely at the customer's own risk. The brand declines all responsibility in the event of alteration of the color, texture, or structure of the product due to exposure to chlorinated or salt water or excessive humidity.

Article 9. Liability 

Comme un diadème, in the process of distance selling, is bound only by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, or other unintentional problems.

Article 10. Intellectual property 

All elements of the Comme un diadème website (www.commeundiademe.com) are and remain the exclusive intellectual property of Comme un diadème S.A.S.. No one is authorised to reproduce, exploit or use in any way whatsoever, even partially, elements of the website whether in the form of photos, logos, visuals or text.

Article 11. Personal data

Comme un diadème undertakes to preserve the confidentiality of information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify, and delete information concerning him or her. He or she may make such a request at any time by writing to the following address: Comme un diadème S.A.S., 288A Montée Rouge, 30310 Vergèze.

Article 12. Dispute resolution 

These terms and conditions of distance selling are subject to French law. Any disputes or litigation shall be referred to the competent court, which shall be the Commercial Court of Bobigny.

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General Data Protection Regulation

Definitions

Customer:any professional or natural person capable within the meaning of Articles 1123 et seq. of the Civil Code, or legal entity, who visits the Website covered by these generalterms and conditions.
Services:https://commeundiademe.comprovides Customers with:

Content: All the elements constituting the information present on the website, in particular texts - images - videos.

Customer information:Hereinafter referred to as "Information(s)", which corresponds to all personal data that may be held byhttps://commeundiademe.comfor the management of your account, customer relationship management, and for analysis and statistical purposes.

User: Internet user connecting to and using the above-mentioned website.

Personal information:"Information that allows, in any form whatsoever, directly or indirectly, the identification of the individuals to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).

The terms "personal data," "data subject," "processor," and "sensitive data" have the meanings defined in the General Data Protection Regulation (GDPR: No. 2016-679).

  1. Presentation of the website.

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://commeundiademe.com are informed of the identity of the various parties involved in its creation and monitoring:

Owner:

Company Comme un diadème, S.A.S.U.

VAT number: FR33888366747 – 288A Montée Rouge, 30310 Vergèze.
Publication manager: Saujet – contact@commeundiademe.com
The publication manager is a natural person or a legal entity.
Webmaster: Saujet – contact@commeundiademe.com
Data protection officer: Saujet – contact@commeundiademe.com

These GDPR legal notices are generated bythe free generator offered by Orson.io.

  1. General conditions of use of the website and the services offered.

The website constitutes an intellectual work protected by the provisions of the Intellectual Property Code and the applicable International Regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works of the website.

Use of the https://commeundiademe.com website implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the https://commeundiademe.com website are therefore invited to consult them regularly.

This website is normally accessible to users at all times. However, https://commeundiademe.com may decide to interrupt the website for technical maintenance purposes. In such a case, https://commeundiademe.com will endeavour to inform users of the dates and times of the intervention beforehand. The website https://commeundiademe.com is regularly updated by https://commeundiademe.com. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to take note of them.

  1. Description of services provided.

The purpose of the https://commeundiademe.com website is to provide information about all of the company's activities. https://commeundiademe.com strives to provide information on the https://commeundiademe.com website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in updating, whether these are its fault or the fault of third-party partners who provide this information.

All information on the https://commeundiademe.com website is given for information purposes only and is subject to change. Furthermore, the information on the https://commeundiademe.com website is not exhaustive. It is given subject to modifications having been made since it was put on line.

  1. Contractual limitations on technical data.

The website uses JavaScript technology. The website cannot be held responsible for any material damage linked to the use of the website. Furthermore, the user of the website undertakes to access the website using recent equipment, free of viruses and with a last generation updated browser. The website https://commeundiademe.com is hosted by a service provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: n° 2016-679)

The objective is to provide a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, to improve its infrastructure, in the event of infrastructure failure, or if the Services generate traffic that is deemed abnormal.

https://commeundiademe.comand the host cannot be held liable in the event of malfunction of the Internet network, telephone lines, or computer and telephone equipment, particularly due to network congestion preventing access to the server.

  1. Intellectual property and counterfeiting.

https://commeundiademe.com is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the website, whatever the means or process used, is prohibited, except with the prior written authorisation of: https://commeundiademe.com.

Any unauthorised use of the website or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.

  1. Limitations of liability.

https://commeundiademe.com acts as the publisher of the website. https://commeundiademe. com is responsible for the quality and accuracy of the Content it publishes.

https://commeundiademe.com cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the https://commeundiademe.com website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility.

https://commeundiademe.com cannot be held responsible for indirect damage (such as loss of market or loss of opportunity) resulting from the use of the https://commeundiademe.com website. Interactive areas (possibility of asking questions in the contact area) are available to users. https://commeundiademe.com reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, https://commeundiademe.com also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

  1. Management of personal data.

The Customer is informed of the regulations concerning marketing communications, the law of June 21, 2014 on confidence in the Digital Economy, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Persons responsible for collecting personal data

For Personal Data collected in the context of the creation of the User's personal account and browsing on the website, the person responsible for processing the Personal Data is: Laure France Carole Saujet. https://commeundiademe.comestrepresented by Saujet, its legal representative

As the entity responsible for processing the data it collects,https://commeundiademe.comundertakes to comply with the framework of the legal provisions in force. In particular, it is the Customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, based on the collection of their consent, with complete information on the processing of their personal data, and to maintain a register of processing operations that reflects reality. Wheneverhttps://commeundiademe.comprocesses Personal Data,https://commeundiademe.comtakes all reasonable measures to ensure the accuracy and relevance of the Personal Data in relation to the purposes for whichhttps://commeundiademe.comprocesses it.

7.2 Purpose of the data collected

https://commeundiademe.com.may process all or part of the data:

  • to enable browsing on the website and the management and traceability of services ordered by the user: connection data and use of the website, billing, order history, etc.
  • to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
  • to improve navigation on the website: connection and usage data
  • to conduct optional satisfaction surveys onhttps://commeundiademe.com: email address
  • to conduct communication campaigns (text messages, emails): phone number, email address

https://commeundiademe.comdoes not sell your personal data, which is therefore only used when necessary or for statistical and analytical purposes.

7.3 Right of access, rectification, and opposition

In accordance with current European regulations, Users ofhttps://commeundiademe.comhave the following rights:

  • right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of User data right to block or erase personal User data (Article 17 GDPR), when it is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication, or storage is prohibited
  • right to withdraw consent at any time (Article 13-2c GDPR)
  • right to restriction of processing of User data (Article 18 GDPR)
  • right to object to the processing of User data (Article 21 GDPR)
  • right to the portability of data provided by Users, when such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
  • the right to determine the fate of Users' data after their death and to choose whether or not to share their data with a third party they have previously designatedhttps://commeundiademe.comdevra

As soon ashttps://commeundiademe.combecomes aware of the death of a User and in the absence of instructions from them,https://commeundiademe.comundertakes to destroy their data, unless its retention is necessary for probative purposes or to meet a legal obligation.

If the User wishes to know howhttps://commeundiademe.comuses their Personal Data, request to correct it, or object to its processing, the User may contacthttps://commeundiademe.comin writing at the following address:

Laure France Carole Saujet – DPO, Saujet
105 Bis avenue Alsace-Lorraine 93130 Noisy-Le-Sec.

In this case, the User must indicate the Personal Data that they would likehttps://commeundiademe.comto correct, update, or delete, identifying themselves precisely with a copy of an identity document (ID card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed onhttps://commeundiademe.comby law, particularly with regard to the storage or archiving of documents. Finally, Users ofhttps://commeundiademe.commay file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 No-disclosure of personal data

https://commeundiademe.comshall refrain from processing, hosting, or transferring the Information collected about its Customers to a country outside the European Union or recognized as "unsuitable" by the European Commission without first informing the customer. However,https://commeundiademe.comremains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

https://commeundiademe.comundertakes to take all necessary precautions to preserve the security of the Information and, in particular, to ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Customer Information is brought to the attention ofhttps://commeundiademe.com, the latter shall inform the Customer as soon as possible and communicate the corrective measures taken. Furthermore,https://commeundiademe.comdoes not collect any "sensitive data."

The User's Personal Data may be processed by subsidiaries ofhttps://commeundiademe.comand subcontractors (service providers), exclusively for the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes outlined above, the main individuals likely to have access to the data of Users ofhttps://commeundiademe.comare primarily our customer service agents.

  1. Incident notification

Regardless of the efforts made, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their accounts and to providing them with all the information they need to help them comply with their own regulatory reporting obligations.

No personal information of the user of the website https://commeundiademe.com is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of https://commeundiademe.com and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the website https://commeundiademe.com.

Safety

To ensure the security and confidentiality of Personal Data and Personal Health Data,https://commeundiademe.comuses networks protected by standard devices such as firewalls, pseudonymization, encryption, and passwords.

When processing Personal Data,https://commeundiademe.comprendtakes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

  1. Hypertext links, cookies, and internet tags

The https://commeundiademe.com website contains a number of hyperlinks to other websites, set up with the authorisation of https://commeundiademe.com. However, https://commeundiademe.com does not have the possibility of checking the content of the websites thus viwebsited, and consequently will not assume any responsibility for this fact.

Unless you decide to deactivate the cookies, you accept that the website can use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the website.

9.1. "COOKIES"

A "cookie" is a small information file sent to the User's browser and stored on the User's device (e.g., computer, smartphone) (hereinafter "Cookies"). This file contains information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies do not in any way damage the User's device.

https://commeundiademe.com is likely to process the User's information concerning his visit to the website, such as the pages consulted and the searches carried out. This information enables https://commeundiademe.com to improve the content of the website and the User's navigation.

As Cookies facilitate browsing and/or the provision of services offered by the website, the User may configure his/her browser to allow him/her to decide whether or not to accept them so that Cookies are recorded in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his or her browser software so that the acceptance or rejection of Cookies is offered to him or her from time to time, before a Cookie is likely to be recorded in his or her terminal. https://commeundiademe.com informs the User that, in this case, it is possible that not all of the functionalities of his or her browser software may be available.

If the User refuses the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her navigation and experience on the website may be limited. This could also be the case when https://commeundiademe.com or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://commeundiademe.com declines all responsibility for the consequences linked to the degraded functioning of the website and any services offered by https://commeundiademe.com, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for https://commeundiademe.com to record or consult the Cookies necessary for their functioning due to the User's choice. For the management of Cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will show how the User can modify his or her wishes regarding Cookies.

Users may choose to express and modify their cookie preferences at any time.https://commeundiademe.commay also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the https://commeundiademe.com website or in its mobile application and if the User has accepted the deposit of cookies by continuing to navigate on the https://commeundiademe.com website or mobile application , Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are only depowebsited on your terminals if you consent to them by continuing your navigation on the https://commeundiademe.com website or mobile application. However, at any time, the User may revoke his or her consent to https://commeundiademe.com depositing this type of cookie.

Article 9.2. INTERNET TAGS

https://commeundiademe.commay occasionally use Internet tags (also known as "tags," action tags, single-pixel GIFs, transparent GIFs, invisible GIFs, and one-by-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.

These tags are placed both in the online advertisements allowing users to access the website and on the various pages of the website.

This technology allows https://commeundiademe.com to evaluate visitors' responses to the website and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this website by the User.

The external service provider may collect information about visitors to the website and other website through the use of these tags, compile reports on website activity for https://commeundiademe.com, and provide other services relating to the use of the website and the Internet.

  1. Applicable law and jurisdiction.

Any dispute relating to the use of the https://commeundiademe.com website is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is given to the competent courts of Bobigny

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At Comme un diadème, you will receive personal support. You can send any questions you may have to contact@commeundiademe.com via the contact form. In addition, you can send photos of your hair (or alopecia) via the support form so that we can advise you on the colour, Cap size or length of the hair topper/wig.

Comme un diadème does not have a shop or business premises, it is only an e-commerce website. However, you are not alone in your purchase and you can be advised on colour, base size and length based on your photos by sending them via the support form. After ordering the topper, you can then try it on at home and send it back if it doesn't suit you, respecting the 14-day withdrawal period.

French Social Security does not reimburse hair prostheses made of natural hair that cost more than 700 euros.

Payment in 4 installments with no fees is possible via PayPal.

All out-of-stock models are restocked on a regular basis. However, it is not possible to give a precise restocking time for each model. If you are interested in a particular model, we advise you to subscribe to the out-of-stock alerts in order to receive an e-mail as soon as the product is available again on the website.

Orders are delivered within 10 days in mainland France, Belgium, and Switzerland. For international orders, delivery times may be slightly longer.

You must exercise your right of withdrawal using the withdrawal form. Once you have returned the product, you will be refunded within 10 days of its receipt at the Comme un diadème premises.

Custom orders are possible at Comme un diadème. To do so, please feel free to submit a request via the support form.
We use natural Brazilian "Remy" hair. The term "Remy" means that the hair and the cuticles of the strand are oriented in the same direction on the hair topper. This is in contrast to non-Rémy hair, which is assembled loosely. They are therefore more prone to tangling and damage.

You should choose the Cap size of the topper according to the extent of your alopecia and the density of hair you wish to acquire. It is preferable that the clips are not attached in the area of alopecia where the scalp can be quite sensitive. In addition, extensive alopecia will require the addition of a high density of hair to compensate for the initial low density.

For extensive alopecia, we recommend bases measuring 18 × 18 cm or 20 × 20 cm. These bases will provide effective coverage, density, and comfort. Larger bases are available for very extensive alopecia.

Smaller bases (15×15 cm) will give your hair a little less density. But they will make it easier to tie your hair up in a high ponytail.

To determine your wig size, please refer to the chart below.

table-size-wig

We offer hair toppers with a density between 120 and 130%. This density is considered standard by international retailers.

The hair is straight. Except when it is indicated in the product description and title that the model is naturally wavy or curly.

The life span of a topper will partly depend on how well it is cared for. The typical life span is between one and two years. To increase the life of your topper, you should not wash it too frequently.

The topper should be brushed out carefully after wearing. It is convenient to place it on a wig head. This way, the hair does not get a bad fold before the next use.

Hair should not be washed too frequently. Every 4 weeks or more is a good frequency. Close the clips before washing the hair and detangle the hair before and after washing. You can use a mild shampoo for colored hair followed by conditioner. Orchid Oil shampoo and Brazilian Keratin conditioner have proven to be effective!

Every four shampoos, you can apply Silicon Mix, available on Amazon. This will restore your hair's original shine.

https://amzn.to/2RnjLn9

If you have dry ends, we recommend adding a little argan oil to moisturize the hair fiber.

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

The cork wig head and its display stand are essential for easy drying and styling of the hair topper's hair. https://amzn.to/2tg50cJ The T-pin will allow you to attach the hair topper to the cork wig head before blow drying or curling the hair. https://amzn.to/2uW5W6q
Hair hair topper has usually undergone complex bleaching and colouring processes before achieving its final colour. This hair has therefore been sensitised. It may react in an unexpected way to a colouring or bleaching process. It is usually possible to darken a hair topper. However, it is not recommended to bleach it as this may alter the hair. Therefore, when in doubt between two shades as to which hair colour to choose, it is best to choose the lighter shade of hair. In any case, it is important to have the hair topper coloured or bleached by a professional colourist who is used to working with this type of hair. Hair toppers Comme un diadème are sold uncut. Therefore, at first try, the hair topper may not seem to fit your face and/or hairstyle. However, a rough piece needs to be made to fit you completely. We therefore recommend that, if the basic colour, length and size are suitable for you, you have the hair topper cut by a hairdresser so that it can blend in completely naturally with your own hair.

Advice

Choosing a hair topper or a wig from a distance is not always easy. However, with Comme un diadème, you have the possibility to be accompanied in your approach and to benefit from a personalized accompaniment.

Indeed, if you would like advice on the colour, the Cap size, the length of your hair complement or even more general advice on the type of product most appropriate for your alopecia, you can send us below 3 photos of your hair/alopecia in daylight and we will advise you.

Drag & Drop Files, Choose Files to Upload You may upload up to 3 files.
You can also send a strand of your hair for direct comparison with the various Comme un diadème references by mail to the following address:
Comme un diadème S.A.S.
288A Montée Rouge
30310 Vergèze

FRANCE

You will receive a reply within five business days.

Custom order

Are you interested in a model that is not available in the Comme un diadème catalog?

At Comme un diadème, custom orders for out-of-stock products are possible.

It is important to note that custom orders are not eligible for return as they are made at the specific request of the customer. In addition, delivery times may be long for this type of order (approximately 3 months).

Comme un diadème asks that you only request a quote if you are genuinely interested in the product and the terms of a custom order, so as not to overload suppliers with requests that will not be fulfilled. We thank you for your understanding.

If you are interested in a custom order:

After you submit your custom order request, a quote will be sent to you within 10 days. This quote will be valid for 3 weeks after receipt, as supplier prices tend to change over time. Once you have agreed to the quote, a product sheet will be created specifically for you. Once payment has been received, the product will be ordered directly from the suppliers. It will be sent to you as soon as it is received at the Comme un diadème premises.

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Custom order

Advice

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Select a form

Custom order

Advice

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