Frequently Asked Questions

Find answers to your questions about toppers and wigs here (care instructions, choosing the right size, etc.).

As a tiara does not have a physical store.

However, Laure can offer private consultations lasting between 1.5 and 2 hours at her home in Vergèze (these consultations cost €100). During a consultation, you will receive advice on the most suitable model for you. You will also be able to try on any models in stock on the website that interest you. Laure will be on hand to answer any questions you may have. 

We can also offer you completely free remote advice if you send us photos of your hair in daylight. We can communicate via voice messages on WhatsApp if that is more convenient for you (06 95 28 78 85). We can also advise you upon receipt if you feel it is necessary. Many women purchase their first topper Comme un diadème completely remotely, and it works very well. 

 

A topper a piece of hair that attaches to the top of the head using a clip system. The hair in topper naturally with the wearer's own hair. 

A wig is a hair prosthesis hair covers the entire head, like a cap. 

To find out what to choose:https://www.instagram.com/p/C9EnQ26PbAE/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

The lifespan of a topper depend in part on how well you care for it. The typical lifespan is between one and two years, but some customers have been able to keep them for up to four years without any problems ;). To increase the lifespan of your topper, do not wash it too frequently. 

Comme un diadème's toppers capillaries and wigs are made from natural Brazilian "Rémy" hair. The term "Rémy" means that the hair and cuticles of the strand are oriented in the same direction on the hair topper or wig. 

Unlike non-Remy hair, which is loosely assembled on the prosthesis. It therefore tends to tangle and damage more easily.

Comme un diadème toppers and wigs are made from soft, supple, healthy hair.

It is important to choose the basic size of the topper to the extent of your alopecia. It is preferable that the clips are not attached in the area of alopecia where the scalp may be quite sensitive. In addition, extensive alopecia will require greater coverage to compensate for the low initial density, particularly at the back of the head. 

A woman with early alopecia, which is not yet really visible, can freely choose between a 7 x 7 and 8 x 8 base. The result with either base will be exactly the same. 

In cases of more extensive hair loss, it is better to opt for an 8 x 8 base, which will provide the necessary coverage , particularly at the back of the head, to completely conceal your hair loss.

Regardless of the base size selected, the 18×18 and 20×20 cm bases are large bases that provide real coverage for your alopecia, a completely undetectable finish, and real comfort of use while guaranteeing a natural result. 

The density of the hair will not be greater with an 8 x 8 model than with a 7 x 7 base. 

Comme un diadème no longer offers small 15 x 15 cm bases. This is because with a topper a base that is too small (15 x 15 cm), the hair on topper spread out at the back and reveal a slight difference in color/texture, or even the wearer's alopecia. If you still want this type of base, you can place a custom order (non-returnable).

For very extensive alopecia, a 9 x 9 base may be considered, or a wig.

Please do not hesitate to contact us if you would like advice on the basic size for your alopecia.

Which basic size should you choose for your hair topper  ?

 

To determine your wig size, please refer to the chart below.

Table for wig size
Here is an explanatory video: https://youtube.com/shorts/UkXqTU0yvlY

We offer toppers and wigs with a density of 130%. This density is considered standard among international brands and guarantees good coverage and a completely natural look.

Hair density is an important quality criterion for a hair topper or a wig. Comme un diadème is committed to offering models with sufficient density to last for many years. 

We advise our customers not to buy low-density models because a topper or a wig loses hair with daily wear, and a good initial density is essential to guarantee the life of your hair topper or wig.

The hair is straight. Except when it is indicated in the product description and title that the model is naturally wavy or curly.

 

The model should be brushed carefully before and after each use. It is convenient to place it on a wig head so that the hair does not become creased before the next use.  

Hair should not be washed too often (every 4 weeks is a good frequency). Use a classic sulfate-free shampoo in combination with conditioner and possibly a mask. It is important to avoid applying oily products such as shampoos, masks, etc. directly to the silk section and the knots at the back of the hair, as this can undo the knots.

Every four shampoos, you can apply Silicon Mix to restore your hair's original shine. If you have dry ends, we recommend adding a little argan or coconut oil to the ends regularly to moisturize the hair fiber.

 

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

The cork wig head and its display stand are essential for easy drying and styling of the topper's hair.  

https://amzn.to/2tg50cJ

The T-pin will allow you to attach the topper to the cork wig head before blow drying or curling the hair. 

https://amzn.to/2uW5W6q

The models' hair has generally undergone significant bleaching and coloring processes before reaching its final color. This hair has therefore been sensitized and may react unexpectedly to a conventional coloring or bleaching process. It is generally possible to darken a topper wig, but bleaching is not recommended as it could alter the quality of the hair. In any case, it is important to have the topper colored or bleached topper a professional colorist who is familiar with working with this type of product.

 

At Comme un diadème, custom orders are possible. To place a custom order, please fill out the custom order form available in the Contact section of the website.Comme un diadème will review your request and its feasibility and get back to you with a quote. Delivery times for custom orders can be long, around 4 to 6 months, especially for very long hair. In addition, these orders are payable in advance and non-refundable, as they are made specifically at the customer's request.

You can sign up for its product page. As soon as the item is available again, you will receive an email notification.

However, we cannot specify the restocking date for certain models.

If you want to guarantee that you will receive a model that is out of stock, you also have the option of placing a custom order.

At first, a topper uncut wig may seem unsuitable for your face or hairstyle. However, a raw piece needs to be customized to suit you completely. Initially, placing the parting to the side will give you a more natural look. Feel free to pull out a few strands of hair from your front hairline and tuck them in front of the edge of topper wig to make it undetectable. It is also important to stretch the base so that it fits the shape of your head perfectly when trying it on.

Please feel free to contact us by email, private message on Facebook/Instagram, or WhatsApp (+33 6 95 28 78 85) for personalized advice after receiving your order. You are not alone; we can help and advise you so that you get the desired result.

We recommend that, once you have found the right color, length, and basic style, you have the model cut by a hairdresser so that it blends in completely naturally with your own hair.

The most common models on the site measure between 16" 21" 16″ and 20″). It is less common to have shorter or longer lengths, but this can happen. 

 

It is possible to order a model with a specific length as a custom order (please note that these orders are generally not eligible for return as they are made especially for you).

 

question: length of curly hair in cm

 

Question about hair length
It is important to consider your body type and height, as hair length can vary from person to person.

For more details, feel free to visit the Comme un diadème blog: 

If you have any further questions, you can contact us at contact@commeundiademe.com or on WhatsApp at +33 6 95 28 78 85.

Back to top
At Comme un diadème, you will receive personal support. You can send any questions you may have to contact@commeundiademe.com via the contact form. In addition, you can send photos of your hair (or alopecia) via the support form so that we can advise you on the colour, Cap size or length of the hair topper/wig.

Comme un diadème does not have a shop or business premises, it is only an e-commerce website. However, you are not alone in your purchase and you can be advised on colour, base size and length based on your photos by sending them via the support form. After ordering the topper, you can then try it on at home and send it back if it doesn't suit you, respecting the 14-day withdrawal period.

French Social Security does not reimburse hair prostheses made of natural hair that cost more than 700 euros.

Payment in 4 installments with no fees is possible via PayPal.

All out-of-stock models are restocked on a regular basis. However, it is not possible to give a precise restocking time for each model. If you are interested in a particular model, we advise you to subscribe to the out-of-stock alerts in order to receive an e-mail as soon as the product is available again on the website.

Orders are delivered within 10 days in mainland France, Belgium, and Switzerland. For international orders, delivery times may be slightly longer.

You must exercise your right of withdrawal using the withdrawal form. Once you have returned the product, you will be refunded within 10 days of its receipt at the Comme un diadème premises.

Custom orders are possible at Comme un diadème. To do so, please feel free to submit a request via the support form.
We use natural Brazilian "Remy" hair. The term "Remy" means that the hair and the cuticles of the strand are oriented in the same direction on the hair topper. This is in contrast to non-Rémy hair, which is assembled loosely. They are therefore more prone to tangling and damage.

You should choose the Cap size of the topper according to the extent of your alopecia and the density of hair you wish to acquire. It is preferable that the clips are not attached in the area of alopecia where the scalp can be quite sensitive. In addition, extensive alopecia will require the addition of a high density of hair to compensate for the initial low density.

For extensive alopecia, we recommend bases measuring 18 × 18 cm or 20 × 20 cm. These bases will provide effective coverage, density, and comfort. Larger bases are available for very extensive alopecia.

Smaller bases (15×15 cm) will give your hair a little less density. But they will make it easier to tie your hair up in a high ponytail.

To determine your wig size, please refer to the chart below.

table-size-wig

We offer hair toppers with a density between 120 and 130%. This density is considered standard by international retailers.

The hair is straight. Except when it is indicated in the product description and title that the model is naturally wavy or curly.

The life span of a topper will partly depend on how well it is cared for. The typical life span is between one and two years. To increase the life of your topper, you should not wash it too frequently.

The topper should be brushed out carefully after wearing. It is convenient to place it on a wig head. This way, the hair does not get a bad fold before the next use.

Hair should not be washed too frequently. Every 4 weeks or more is a good frequency. Close the clips before washing the hair and detangle the hair before and after washing. You can use a mild shampoo for colored hair followed by conditioner. Orchid Oil shampoo and Brazilian Keratin conditioner have proven to be effective!

Every four shampoos, you can apply Silicon Mix, available on Amazon. This will restore your hair's original shine.

https://amzn.to/2RnjLn9

If you have dry ends, we recommend adding a little argan oil to moisturize the hair fiber.

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

The cork wig head and its display stand are essential for easy drying and styling of the hair topper's hair. https://amzn.to/2tg50cJ The T-pin will allow you to attach the hair topper to the cork wig head before blow drying or curling the hair. https://amzn.to/2uW5W6q
Hair hair topper has usually undergone complex bleaching and colouring processes before achieving its final colour. This hair has therefore been sensitised. It may react in an unexpected way to a colouring or bleaching process. It is usually possible to darken a hair topper. However, it is not recommended to bleach it as this may alter the hair. Therefore, when in doubt between two shades as to which hair colour to choose, it is best to choose the lighter shade of hair. In any case, it is important to have the hair topper coloured or bleached by a professional colourist who is used to working with this type of hair. Hair toppers Comme un diadème are sold uncut. Therefore, at first try, the hair topper may not seem to fit your face and/or hairstyle. However, a rough piece needs to be made to fit you completely. We therefore recommend that, if the basic colour, length and size are suitable for you, you have the hair topper cut by a hairdresser so that it can blend in completely naturally with your own hair.

Advice

Choosing a hair topper or a wig from a distance is not always easy. However, with Comme un diadème, you have the possibility to be accompanied in your approach and to benefit from a personalized accompaniment.

Indeed, if you would like advice on the colour, the Cap size, the length of your hair complement or even more general advice on the type of product most appropriate for your alopecia, you can send us below 3 photos of your hair/alopecia in daylight and we will advise you.

Drag & Drop Files, Choose Files to Upload You may upload up to 3 files.
You can also send a strand of your hair for direct comparison with the various Comme un diadème references by mail to the following address:
Comme un diadème S.A.S.
288A Montée Rouge
30310 Vergèze

FRANCE

You will receive a reply within five business days.

Custom order

Are you interested in a model that is not available in the Comme un diadème catalog?

At Comme un diadème, custom orders for out-of-stock products are possible.

It is important to note that custom orders are not eligible for return as they are made at the specific request of the customer. In addition, delivery times may be long for this type of order (approximately 3 months).

Comme un diadème asks that you only request a quote if you are genuinely interested in the product and the terms of a custom order, so as not to overload suppliers with requests that will not be fulfilled. We thank you for your understanding.

If you are interested in a custom order:

After you submit your custom order request, a quote will be sent to you within 10 days. This quote will be valid for 3 weeks after receipt, as supplier prices tend to change over time. Once you have agreed to the quote, a product sheet will be created specifically for you. Once payment has been received, the product will be ordered directly from the suppliers. It will be sent to you as soon as it is received at the Comme un diadème premises.

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Custom order

Advice

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Select a form

Custom order

Advice

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