Return Policy

Under Article L121-20 of the Consumer Code, in the European Union, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for a refund without penalty, except for the cost of return by Colissimo with delivery against signature or any other delivery system of their choice. Delivery with delivery against signature is used to avoid any loss of the package.

In the event of an order for a product outside the European Union, the buyer will also be fully reimbursed in the event of a return. The buyer has a period of 10 business days to notify the company of their withdrawal. They must also return the product via the carrier of their choice within 10 business days.

When returning a product shipped outside the EU, the customer must ensure that the return formalities do not result in customs clearance fees for the seller, as this is not an import but a product return. You must declare "Return of product to retailer." In the event of an error on the part of the customer, customs clearance fees will be deducted from the order refund.

The withdrawal request must be sent only to contact@commeundiademe.com or via the return form on the website. Withdrawal requests must not be sent via private messages on social media (Facebook or Instagram). The contact form is available in the contact section of the website, after logging into your customer account.

The product must be returned in the same condition as it was sent and in its original, intact packaging. Refunds will only be issued if the product has not been washed, curled, cut, styled, or damaged. The part must be positioned in the center. The product will be carefully inspected before a refund is issued. The lace portion of lace wigs must not have been cut. If the product requires re-shampooing (application of serum or other product to the hair), a penalty of $30 will be applied to the refund. If the product is returned with a clip that has been unstitched or torn off, a penalty of $30 per clip will be applied. The outer packaging must also not be damaged, otherwise a penalty of $10 will be applied.

Custom orders are payable in advance and are non-refundable. Production times can be long (approximately 3 months). Exceeding the delivery time for the product will not be grounds for a refund.

Products that have been cut or modified specifically at the customer's request at the time of ordering (bangs, curtain bangs Diadem cut, addition of adhesive tape) via the "available options" form are not eligible for the return policy.

The return of a product that is not eligible for the return policy (custom order, product cut or modified on request) will be returned at the customer's expense.

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At Comme un diadème, you will receive personal support. You can send any questions you may have to contact@commeundiademe.com via the contact form. In addition, you can send photos of your hair (or alopecia) via the support form so that we can advise you on the colour, Cap size or length of the hair topper/wig.

Comme un diadème does not have a shop or business premises, it is only an e-commerce website. However, you are not alone in your purchase and you can be advised on colour, base size and length based on your photos by sending them via the support form. After ordering the topper, you can then try it on at home and send it back if it doesn't suit you, respecting the 14-day withdrawal period.

French Social Security does not reimburse hair prostheses made of natural hair that cost more than 700 euros.

Payment in 4 installments with no fees is possible via PayPal.

All out-of-stock models are restocked on a regular basis. However, it is not possible to give a precise restocking time for each model. If you are interested in a particular model, we advise you to subscribe to the out-of-stock alerts in order to receive an e-mail as soon as the product is available again on the website.

Orders are delivered within 10 days in mainland France, Belgium, and Switzerland. For international orders, delivery times may be slightly longer.

You must exercise your right of withdrawal using the withdrawal form. Once you have returned the product, you will be refunded within 10 days of its receipt at the Comme un diadème premises.

Custom orders are possible at Comme un diadème. To do so, please feel free to submit a request via the support form.
We use natural Brazilian "Remy" hair. The term "Remy" means that the hair and the cuticles of the strand are oriented in the same direction on the hair topper. This is in contrast to non-Rémy hair, which is assembled loosely. They are therefore more prone to tangling and damage.

You should choose the Cap size of the topper according to the extent of your alopecia and the density of hair you wish to acquire. It is preferable that the clips are not attached in the area of alopecia where the scalp can be quite sensitive. In addition, extensive alopecia will require the addition of a high density of hair to compensate for the initial low density.

For extensive alopecia, we recommend bases measuring 18 × 18 cm or 20 × 20 cm. These bases will provide effective coverage, density, and comfort. Larger bases are available for very extensive alopecia.

Smaller bases (15×15 cm) will give your hair a little less density. But they will make it easier to tie your hair up in a high ponytail.

To determine your wig size, please refer to the chart below.

table-size-wig

We offer hair toppers with a density between 120 and 130%. This density is considered standard by international retailers.

The hair is straight. Except when it is indicated in the product description and title that the model is naturally wavy or curly.

The life span of a topper will partly depend on how well it is cared for. The typical life span is between one and two years. To increase the life of your topper, you should not wash it too frequently.

The topper should be brushed out carefully after wearing. It is convenient to place it on a wig head. This way, the hair does not get a bad fold before the next use.

Hair should not be washed too frequently. Every 4 weeks or more is a good frequency. Close the clips before washing the hair and detangle the hair before and after washing. You can use a mild shampoo for colored hair followed by conditioner. Orchid Oil shampoo and Brazilian Keratin conditioner have proven to be effective!

Every four shampoos, you can apply Silicon Mix, available on Amazon. This will restore your hair's original shine.

https://amzn.to/2RnjLn9

If you have dry ends, we recommend adding a little argan oil to moisturize the hair fiber.

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

The cork wig head and its display stand are essential for easy drying and styling of the hair topper's hair. https://amzn.to/2tg50cJ The T-pin will allow you to attach the hair topper to the cork wig head before blow drying or curling the hair. https://amzn.to/2uW5W6q
Hair hair topper has usually undergone complex bleaching and colouring processes before achieving its final colour. This hair has therefore been sensitised. It may react in an unexpected way to a colouring or bleaching process. It is usually possible to darken a hair topper. However, it is not recommended to bleach it as this may alter the hair. Therefore, when in doubt between two shades as to which hair colour to choose, it is best to choose the lighter shade of hair. In any case, it is important to have the hair topper coloured or bleached by a professional colourist who is used to working with this type of hair. Hair toppers Comme un diadème are sold uncut. Therefore, at first try, the hair topper may not seem to fit your face and/or hairstyle. However, a rough piece needs to be made to fit you completely. We therefore recommend that, if the basic colour, length and size are suitable for you, you have the hair topper cut by a hairdresser so that it can blend in completely naturally with your own hair.

Advice

Choosing a hair topper or a wig from a distance is not always easy. However, with Comme un diadème, you have the possibility to be accompanied in your approach and to benefit from a personalized accompaniment.

Indeed, if you would like advice on the colour, the Cap size, the length of your hair complement or even more general advice on the type of product most appropriate for your alopecia, you can send us below 3 photos of your hair/alopecia in daylight and we will advise you.

Drag & Drop Files, Choose Files to Upload You may upload up to 3 files.
You can also send a strand of your hair for direct comparison with the various Comme un diadème references by mail to the following address:
Comme un diadème S.A.S.
288A Montée Rouge
30310 Vergèze
FRANCE

You will receive a reply within five business days.

Custom order

Are you interested in a model that is not available in the Comme un diadème catalog?

At Comme un diadème, custom orders for out-of-stock products are possible.

It is important to note that custom orders are not eligible for return as they are made at the specific request of the customer. In addition, delivery times may be long for this type of order (approximately 3 months).

Comme un diadème asks that you only request a quote if you are genuinely interested in the product and the terms of a custom order, so as not to overload suppliers with requests that will not be fulfilled. We thank you for your understanding.

If you are interested in a custom order:

After you submit your custom order request, a quote will be sent to you within 10 days. This quote will be valid for 3 weeks after receipt, as supplier prices tend to change over time. Once you have agreed to the quote, a product sheet will be created specifically for you. Once payment has been received, the product will be ordered directly from the suppliers. It will be sent to you as soon as it is received at the Comme un diadème premises.

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Select a form

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