Frequently Asked Questions

Information about Comme un diadème

Comme un diadème does not have a physical store or commercial premises. It is an e-commerce site.

However, Laure can offer private consultations lasting between 1.5 and 2 hours at her home in Vergèze (these consultations cost €100). During a consultation, you will receive personalized advice on the model best suited to you. You will also be able to try on any models in stock on the website that interest you. Laure will be on hand to answer all your questions.

We can also offer you completely free remote advice if you send us photos of your hair in daylight. We can communicate via voice messages on WhatsApp if that is more convenient for you (+33 6 95 28 78 85). We can also advise you upon receipt if you feel it is necessary. Many women purchase their first topper Comme un diadème completely remotely, and it works very well.

So don't hesitate to come back to Comme un diadème with your photos and we will be happy to assist you in your endeavor.

Although we do not have a physical store, you are never alone when making your purchase!

We know that at first glance, buying a hair supplement hair can seem daunting and stressful, especially when you are affected by alopecia. That's why, at Comme un Diadème, you benefit from remote support that is as comprehensive (if not more so) as you would receive in a store.

Laure, the founder, who herself suffers from alopecia, understands the challenges associated with this condition and is committed to offering personalized advice so that women are not sold just any model.

Before purchasing

We guide you in choosing the model that best suits you in terms of prosthesis, color, length, and base size, taking into account your needs and desires. Communication takes place via email (contact@commeundiademe.com) or WhatsApp (+33 6 95 28 78 85), with photos of your hair taken in daylight. We communicate via messages, voice calls, or even video calls to answer all your questions and reassure you.

After purchase

Every woman receives personalized support even after her purchase. Upon receipt of your model, if you feel the need, we are here to advise you and help you position it correctly.

Comme un Diadème is not approved by Social Security.

This choice is deliberate. We have chosen to work independently so that we can freely select our raw materials and offer high-end, customizable toppers wigs designed to meet very high aesthetic standards.

Approval involves an administrative framework and specific standards that severely restrict the possibilities for creation and sourcing.

Our priority is to offer exceptional models, focused on comfort, refined bases, and a natural look.

However, some mutual insurance companies may offer partial reimbursement outside the Social Security framework: we invite you to check directly with your supplementary insurance provider.

A wig is a complete prosthesis that covers the entire head, while a hair topper is a partial prosthesis that attaches to the top of the skull.

The hair of topper with the hair of the person wearing it, whereas with a wig, the person's hair is usually tucked underneath it (unless the hair is the same color).

Comme un diadème's toppers capillaries and wigs are made from natural Brazilian, European or Russian "Rémy" hair. The term "Rémy" means that the hair and cuticles of the strand are oriented in the same direction on the hair topper or wig.

Unlike non-Remy hair, which is loosely assembled on the prosthesis. It therefore tends to tangle and damage more easily.

Comme un diadème toppers and wigs are made from high-quality, soft, healthy, supple hair.

At Comme un diadème, you will find toppers and wigs in various lengths, ranging from short to long.

Models available in stock

The lengths offered on the website generally vary between 16" 16") and 20" 20"). However, 15" 15") or 65 cm (26") models are occasionally available.

Custom orders

Would you like a specific length that is not listed on the website? Custom orders are possible. We can create a tailor-made model for you, with options ranging from15" 14"/15") to 65 cm (26").

For shorter models

If you prefer a model that is even shorter than 14", we recommend choosing an existing model on the website and then having it adjusted by a professional hairdresser or, ideally, a hair prosthetist. 

How many centimeters for a hair length?

How many centimeters for a hair length?

It is important to note that hair length can vary from person to person depending on their height and weight.

We offer toppers and wigs with a density of 130%. This density is considered standard among international brands and guarantees good coverage and a completely natural look.

Hair density is an important quality criterion for a hair topper or a wig. Comme un diadème is committed to offering models with sufficient density to last for many years.

We advise our customers not to buy low-density models because a topper or a wig loses hair with daily wear, and a good initial density is essential to guarantee the life of your hair topper or wig.

The hair is straight. Except when it is indicated in the product description and title that the model is naturally wavy or curly. Wavy or curly models retain the same texture after washing and over the years.

In most cases, the clips on toppers and wigs do not cause localized hair loss around the clips. However, every woman is different, and it can happen that when the traction is very strong and constant (for example, women who wear their style continuously, without any days off), some women notice hair loss around the clips. In this case, it is possible to use the sensitive grip system, available on the website.

Blog post about the sensitive grip:

https://commeundiademe.com/2023/08/nouveaux-sensitive-grip-volumateur/

It is also important not to tighten the clips too much at the base of the hairline to limit traction.

No, toppers or wigs do not suffocate the scalp and have no effect on hair loss.

Women with androgenetic alopecia lose their hair naturally and chronically, so it is normal for hair loss to progress over time (unfortunately), and this is not related to hair prostheses.

People who wear wigs on a daily basis for religious reasons (e.g., Jewish people) or women who wear headscarves do not lose their hair because of this.

Hair bulbs do not breathe outside air. All the elements they need are supplied by the bloodstream 😉

To choose the right prosthesis hair, it's important to understand the differences between a hair topper and a wig.

A wig is a complete prosthesis that covers the entire head, while a hair topper is a partial prosthesis that attaches to the top of the skull.

The hair of topper with the hair of the person wearing it, whereas with a wig, the person's hair is usually tucked underneath it (unless the hair is the same color).

It is important to choose the basic size of the topper to the extent of your alopecia. It is preferable that the clips are not attached in the area of alopecia where the scalp may be quite sensitive. In addition, extensive alopecia will require greater coverage to compensate for the low initial density, particularly at the back of the head.

A woman with early alopecia, which is not yet really visible, can freely choose between a 7 x 7 and 8 x 8 base. The result with either base will be exactly the same.

In cases of more extensive hair loss, it is better to opt for an 8 x 8 base, which will provide the necessary coverage, particularly at the back of the head, to completely conceal your hair loss.

Regardless of the base size selected, the 18×18 and 20×20 cm bases are large bases that provide real coverage for your alopecia, a completely undetectable finish, and real comfort of use while guaranteeing a natural result.

The density of the hair will not be greater with an 8 x 8 model than with a 7 x 7 base.

Comme un diadème no longer offers small 15 x 15 cm bases on its website. This is because with a topper a base that is too small (15 x 15 cm), the hair on topper spread out at the back and reveal a slight difference in color/texture, or even the alopecia of the person wearing it. If you still want this type of base, you can place a custom order (non-returnable).

For very extensive alopecia, a 9 x 9 base may be considered, or a wig.

Please do not hesitate to contact us if you would like advice on the basic size for your alopecia.

Measuring your head circumference: tutorial

Table for wig size To find out your wig size, refer to this chart.

Is the model of your dreams out of stock? Do you have a specific request (color, length, base)? Comme un Diadème offers you the opportunity to create a custom order, entirely tailored to your desires. You can choose the model, length, and base size to create the model that suits you perfectly. 

The process

For any custom orders, please contact us or use the " Custom Order " contact form on the website.

After a detailed discussion, we will provide you with a quote. If you are satisfied with the proposed model, you will proceed with payment to start manufacturing your part. The manufacturing time is approximately 3 months after your order has been confirmed. As soon as your model arrives at our premises, we will notify you of its shipment to your address.

Once we have received your template, we will of course remain at your disposal for any questions or additional requirements.

Eligibility requirements for return

This order involves the custom manufacture of your item. This means thatit will not be eligible for return, except by paying a penalty of 10% of the order amount for restocking fees. This is because it has been specially designed for you and purchased with a budget not provided for by Comme un Diadème for its usual stock.

Please note that some models are eligible for the penalty and therefore cannot be returned:

  • Models longer than 21" shorter than 15".
  • Wigs with a cap size of XXS, XS, or XL.
  • Sensitive wigs (medical wigs with silicone).

We invite you to submit a request only if you are genuinely interested in the product and its terms and conditions, in order to avoid overloading our suppliers with unsuccessful requests. Thank you for your understanding.

The lifespan of a topper depend in part on how well you care for it. The typical lifespan is between one and two years, but some customers have been able to keep them for up to four years without any problems ;). To increase the lifespan of your topper, don't wash it too frequently. You should also avoid overusing heated styling tools (especially straighteners and curling irons).

Your model will not be damaged if you do not wear it, provided you store it correctly.

We recommend placing it in its pouch and storing it in a drawer or other safe place. If you leave your model poorly stored, for example, rolled up, it may become creased and tangled. It is also important not to expose your model to sunlight, as this could damage it.

You can swim with a hair topper or a Comme un diadème wig.

However, we advise you not to put your head under water because chlorine, salts, etc. are not good for maintaining the quality of the hair and the color of the models.

It is not advisable to sleep with a hair topper or a wig. 

With the movements we make at night, the model may become tangled and the friction of the hair against the sheets could damage it. 

A quick nap?

You can take short naps with your model! You may fall asleep with it on, but this will not necessarily damage it more quickly.

It's perfectly possible to work out with a hair topper or a wig. Many Comme un diadème customers play sports with their models on a regular basis. For more violent sports (combat sports, jet-skiing, etc.), you need to be aware that if you put too much pressure on the model, it could move and become detectable, so we don't recommend wearing it for this type of sport. 

Some women prefer to wear a headband, possibly with a hair bun, for greater comfort when playing sports.

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

Hair should not be washed too often (every 4 weeks is a good frequency). Use a classic sulfate-free shampoo in combination with conditioner and possibly a mask. It is important to avoid applying oily products such as shampoos, masks, etc. directly to the silk section and the knots at the back of the hair, as this can undo the knots.

Every four shampoos, you can apply Silicon Mix to restore your hair's original shine. If you have dry ends, we recommend regularly applying a little argan or coconut oil to the ends to moisturize the hair fiber.

Brazilian light brown to blonde hair models have generally undergone significant bleaching and coloring processes before reaching their final color. This hair has therefore been sensitized and may react unexpectedly to a conventional coloring or bleaching process. It is generally possible to darken a topper wig, but bleaching is not recommended as it could alter the quality of the hair. In any case, it is important to have the topper colored or bleached topper a professional colorist who is experienced in working with this type of product.

Models with dark brown Brazilian hair (Meghan, Eva, Katie, Leïla) and European hair can be styled at the hairdresser's without any problems because their cuticles are intact.

In most cases, the clips on toppers and wigs do not cause localized hair loss around the clips. However, every woman is different, and it can happen that when the traction is very strong and constant (for example, women who wear their style continuously, without any days off), some women notice hair loss around the clips. In this case, it is possible to use the sensitive grip system, available on the website.

Blog post about the sensitive grip:

https://commeundiademe.com/2023/08/nouveaux-sensitive-grip-volumateur/

It is also important not to tighten the clips too much at the base of the hairline to limit traction.

No, toppers or wigs do not suffocate the scalp and have no effect on hair loss.

Women with androgenetic alopecia lose their hair naturally and chronically, so it is normal for hair loss to progress over time (unfortunately), and this is not related to hair prostheses.

People who wear wigs on a daily basis for religious reasons (e.g., Jewish people) or women who wear headscarves do not lose their hair because of this.

Hair bulbs do not breathe outside air. All the elements they need are supplied by the bloodstream 😉

Wearing hair topper or a wig isn't itchy per se, it's like wearing a cap.

However, you may experience occasional itching, which is not necessarily caused by topper wig. If this happens, you can scratch discreetly through your hairpiece. It is perfectly possible to scratch your head, even with a hair prosthesis, without any particular discomfort.

In general, wearing a topper wig does not keep you particularly warm.

In winter, it can still be useful for women affected by alopecia, as it helps to keep their heads a little warmer.

However, during the summer, in regions where temperatures are high, you may feel hot. Wearing a hair this period can cause you to feel hot, as you are adding volume and a prosthesis to your head.

Solutions?

If you get too hot in summer with your topper wig, you can simply choose not to wear it and opt for a hair bun to create a beautiful, thick bun. Alternatively, you can still wear it by tying your hair back to better manage the heat.

 

The model should be brushed carefully before and after each use. It is convenient to place it on a wig head so that the hair does not become creased before the next use. 

Hair should not be washed too often (every 4 weeks is a good frequency). Use a classic sulfate-free shampoo in combination with conditioner and possibly a mask. It is important to avoid applying oily products such as shampoos, masks, etc. directly to the silk section and the knots at the back of the hair, as this can undo the knots.

Every four shampoos, you can apply Silicon Mix to restore your hair's original shine. If you have dry ends, we recommend regularly applying a little argan or coconut oil to the ends to moisturize the hair fiber.

The cork wig head and its display stand are essential for easy drying and styling of the topper's hair.

https://amzn.to/4hOg4k1

The T-pin will allow you to attach the topper to the cork wig head before blow drying or curling the hair.

https://amzn.to/4bgeW6f

See the blog post on this topic for more details on the essentials 😉

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

Hair should not be washed too often (every 4 weeks is a good frequency). Use a classic sulfate-free shampoo in combination with conditioner and possibly a mask. It is important to avoid applying oily products such as shampoos, masks, etc. directly to the silk section and the knots at the back of the hair, as this can undo the knots.

Every four shampoos, you can apply Silicon Mix to restore your hair's original shine. If you have dry ends, we recommend regularly applying a little argan or coconut oil to the ends to moisturize the hair fiber.

Brazilian light brown to blonde hair models have generally undergone significant bleaching and coloring processes before reaching their final color. This hair has therefore been sensitized and may react unexpectedly to a conventional coloring or bleaching process. It is generally possible to darken a topper wig, but bleaching is not recommended as it could alter the quality of the hair. In any case, it is important to have the topper colored or bleached topper a professional colorist who is experienced in working with this type of product.

Models with dark brown Brazilian hair (Meghan, Eva, Katie, Leïla) and European hair can be styled at the hairdresser's without any problems because their cuticles are intact.

Back to top
At Comme un diadème, you will receive personal support. You can send any questions you may have to contact@commeundiademe.com via the contact form. In addition, you can send photos of your hair (or alopecia) via the support form so that we can advise you on the colour, Cap size or length of the hair topper/wig.

Comme un diadème does not have a shop or business premises, it is only an e-commerce website. However, you are not alone in your purchase and you can be advised on colour, base size and length based on your photos by sending them via the support form. After ordering the topper, you can then try it on at home and send it back if it doesn't suit you, respecting the 14-day withdrawal period.

French Social Security does not reimburse hair prostheses made of natural hair that cost more than 700 euros.

Payment in 4 installments with no fees is possible via PayPal.

All out-of-stock models are restocked on a regular basis. However, it is not possible to give a precise restocking time for each model. If you are interested in a particular model, we advise you to subscribe to the out-of-stock alerts in order to receive an e-mail as soon as the product is available again on the website.

Orders are delivered within 10 days in mainland France, Belgium, and Switzerland. For international orders, delivery times may be slightly longer.

You must exercise your right of withdrawal using the withdrawal form. Once you have returned the product, you will be refunded within 10 days of its receipt at the Comme un diadème premises.

Custom orders are possible at Comme un diadème. To do so, please feel free to submit a request via the support form.
We use natural Brazilian "Remy" hair. The term "Remy" means that the hair and the cuticles of the strand are oriented in the same direction on the hair topper. This is in contrast to non-Rémy hair, which is assembled loosely. They are therefore more prone to tangling and damage.

You should choose the Cap size of the topper according to the extent of your alopecia and the density of hair you wish to acquire. It is preferable that the clips are not attached in the area of alopecia where the scalp can be quite sensitive. In addition, extensive alopecia will require the addition of a high density of hair to compensate for the initial low density.

For extensive alopecia, we recommend bases measuring 18 × 18 cm or 20 × 20 cm. These bases will provide effective coverage, density, and comfort. Larger bases are available for very extensive alopecia.

Smaller bases (15×15 cm) will give your hair a little less density. But they will make it easier to tie your hair up in a high ponytail.

To determine your wig size, please refer to the chart below.

table-size-wig

We offer hair toppers with a density between 120 and 130%. This density is considered standard by international retailers.

The hair is straight. Except when it is indicated in the product description and title that the model is naturally wavy or curly.

The life span of a topper will partly depend on how well it is cared for. The typical life span is between one and two years. To increase the life of your topper, you should not wash it too frequently.

The topper should be brushed out carefully after wearing. It is convenient to place it on a wig head. This way, the hair does not get a bad fold before the next use.

Hair should not be washed too frequently. Every 4 weeks or more is a good frequency. Close the clips before washing the hair and detangle the hair before and after washing. You can use a mild shampoo for colored hair followed by conditioner. Orchid Oil shampoo and Brazilian Keratin conditioner have proven to be effective!

Every four shampoos, you can apply Silicon Mix, available on Amazon. This will restore your hair's original shine.

https://amzn.to/2RnjLn9

If you have dry ends, we recommend adding a little argan oil to moisturize the hair fiber.

Natural hair can be heated, straightened, and curled without any problems. However, as with your own hair, you should not overdo it so as not to damage the hair fiber.

The cork wig head and its display stand are essential for easy drying and styling of the hair topper's hair. https://amzn.to/2tg50cJ The T-pin will allow you to attach the hair topper to the cork wig head before blow drying or curling the hair. https://amzn.to/2uW5W6q
Hair hair topper has usually undergone complex bleaching and colouring processes before achieving its final colour. This hair has therefore been sensitised. It may react in an unexpected way to a colouring or bleaching process. It is usually possible to darken a hair topper. However, it is not recommended to bleach it as this may alter the hair. Therefore, when in doubt between two shades as to which hair colour to choose, it is best to choose the lighter shade of hair. In any case, it is important to have the hair topper coloured or bleached by a professional colourist who is used to working with this type of hair. Hair toppers Comme un diadème are sold uncut. Therefore, at first try, the hair topper may not seem to fit your face and/or hairstyle. However, a rough piece needs to be made to fit you completely. We therefore recommend that, if the basic colour, length and size are suitable for you, you have the hair topper cut by a hairdresser so that it can blend in completely naturally with your own hair.

Advice

Choosing a hair topper or a wig from a distance is not always easy. However, with Comme un diadème, you have the possibility to be accompanied in your approach and to benefit from a personalized accompaniment.

Indeed, if you would like advice on the colour, the Cap size, the length of your hair complement or even more general advice on the type of product most appropriate for your alopecia, you can send us below 3 photos of your hair/alopecia in daylight and we will advise you.

Drag & Drop Files, Choose Files to Upload You may upload up to 3 files.
You can also send a strand of your hair for direct comparison with the various Comme un diadème references by mail to the following address:
Comme un diadème S.A.S.
288A Montée Rouge
30310 Vergèze

FRANCE

You will receive a reply within five business days.

Custom order

Are you interested in a model that is not available in the Comme un diadème catalog?

At Comme un diadème, custom orders for out-of-stock products are possible.

It is important to note that custom orders are not eligible for return as they are made at the specific request of the customer. In addition, delivery times may be long for this type of order (approximately 3 months).

Comme un diadème asks that you only request a quote if you are genuinely interested in the product and the terms of a custom order, so as not to overload suppliers with requests that will not be fulfilled. We thank you for your understanding.

If you are interested in a custom order:

After you submit your custom order request, a quote will be sent to you within 10 days. This quote will be valid for 3 weeks after receipt, as supplier prices tend to change over time. Once you have agreed to the quote, a product sheet will be created specifically for you. Once payment has been received, the product will be ordered directly from the suppliers. It will be sent to you as soon as it is received at the Comme un diadème premises.

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Custom order

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Select a form

Custom order

Advice

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