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Privacy Policy

Who We Are ?

Our website address is&nbsp: https:\/\/commeundiademe.com.

Use of the Personal Data We Collect

Comments

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and browser user agent, are collected to help us detect spam.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you use it. The Gravatar service's privacy policy is available here : https:\/\/automattic.com\/privacy\/. After your comment is approved, your profile picture will be publicly visible next to your comment.

Media

If you are a registered user and upload images to the website, we recommend avoiding images that contain EXIF GPS coordinates. Visitors to your website can download and extract location data from these images.

Contact Forms

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. This is solely for your convenience, so you do not have to enter this information again if you leave another comment later. These cookies expire after one year.

If you visit the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login information and screen preferences. A login cookie lasts for two days, and a screen options cookie lasts for one year. If you check “ Remember Me ”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be removed.

When you edit or publish a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the ID of the post you just edited. It expires after one day.

Content Embedded from Other Websites

Articles on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited that other website.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you are logged in to an account on their website.

Statistics and Audience Measurement

Virtual Try-On Tool

When you use the virtual try-on tool, the photo you submit is used solely to generate a visual simulation of the product you selected. This photo is sent to our technical service provider, OpenAI (United States), for this purpose only. In accordance with its policy, OpenAI does not use it to train its models and retains it for a maximum of 30 days for security purposes before permanently deleting it. On our end, your photo is automatically deleted from our servers within 48 hours.

Conversational assistant (site chat)

When you use the site's conversational assistant, your messages are sent to our technical service provider, OpenAI (United States), to generate a response. In accordance with its policy, OpenAI does not use these exchanges to train its models. We retain a log of these conversations for 90 days to monitor and improve the service, after which it is automatically deleted. Please do not share sensitive personal data (bank details, order number, medical information) through this assistant ; for any questions requiring personalized assistance, the assistant will direct you to our team, whom you can contact directly.

Use and disclosure of your personal data

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically recognize and approve subsequent comments instead of holding them in a moderation queue.

For users who register on our site (if applicable), we also store the personal information provided in their profile. All users can view, edit, or delete their personal information at any time (except for their username). Site administrators can also view and edit this information.

Your rights regarding your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including any data you have provided to us. You can also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.

Disclosure of your personal data

Visitor comments may be checked through an automated spam detection service.

Contact information

Additional information

How we protect your data

Procedures implemented in the event of a data breach

Third parties that provide us with data

Automated marketing and/or profiling activities carried out using personal data

Display of information relating to sectors subject to specific regulations

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At Comme un diadème, you have personalized support. You can send all your questions to the address contact@commeundiademe.com via the contact form. Additionally, you have the option to send photos of your hair (or your alopecia) through the support form to receive advice on color, base size, or length of the hair topper/wig.

Comme un diadème does not have a store or commercial premises; it is solely an e-commerce site. However, you are not alone in your purchase and can receive advice on color, base size, and length based on your photos by sending them through the support form. After ordering the hair topper, you can try it at home and return it if it does not suit you, respecting the 14-day withdrawal period.

Social Security does not reimburse natural hair wigs whose price exceeds 700 euros.

Payment in 4 installments with no fees is possible via PayPal.

All out-of-stock models are regularly restocked. However, it is not possible to provide a precise restock timeframe for each model. If you are interested in a model, we recommend subscribing to restock alerts to receive an email as soon as the product is available again on the site.

Orders are delivered within less than 10 days in metropolitan France, Belgium, and Switzerland. For international orders, delivery times may be slightly longer.

You must exercise your right of withdrawal via the withdrawal form. After returning the product, you will be refunded within 10 days after receipt at the Comme un diadème premises.

Custom orders are possible at Comme un diadème. Please feel free to request it via the support form.
We use Brazilian natural 'Remy' hair. The term 'Remy' means that the hair and the cuticles of the strand are aligned in the same direction on the hair topper. Unlike non-'Remy' hair, which is assembled in bulk. They tend to tangle and damage more easily.

You should choose the base size of the hair topper based on the extent of your alopecia and the hair density you wish to achieve. Indeed, it is preferable that the clips are not attached in the alopecia area where the scalp can be quite sensitive. Additionally, extensive alopecia will require a significant hair density to compensate for the low initial density.

We recommend base sizes of 8 x 8" or 8 x 8" for extensive alopecia. These bases will provide real coverage, density, and comfort of use. Larger base sizes are available for very significant alopecia.

Smaller bases (6 x 6") will provide slightly less density to the hair. However, they will allow for easier high ponytails.

To determine your wig size, please refer to the table below.

tableau-taille-perruque

We offer hair toppers with a density between 120 and 130%. This density is considered standard among international brands.

The hair is straight. Unless it is indicated in the title of the product sheet and in the description that the model is naturally wavy or curly.

The lifespan of a hair topper will partly depend on how well it is cared for. The typical lifespan is between one and two years. To extend the lifespan of your hair topper, it should not be washed too frequently.

The hair topper should be brushed carefully after being worn. It is practical to place it on a wig stand. This way, the hair does not get a bad crease before the next use.

Hair should not be washed too frequently. Maintenance every 4 weeks or more is a good rhythm. You should close the clips before washing the hair and detangle the hair before and after washing. You can use a gentle shampoo for colored hair followed by a conditioner. The “Orchid oil” shampoo and “Brazilian keratin” conditioner have proven effective!

Every 4 shampoos, you can apply Silicon Mix, available on Amazon. Your hair will regain its original shine.

https://amzn.to/2RnjLn9

In case of dry ends, we recommend adding a bit of argan oil to hydrate the hair fiber.

Natural hair can be heated, straightened, and curled without any problem. However, as with your own hair, it should not be overdone to avoid damaging the hair fiber.

The cork wig stand and its display are essential for drying and styling the hair of the hair toppers easily. https://amzn.to/2tg50cJ The T-pins will allow you to secure the hair topper to the cork wig head before styling or curling the hair. https://amzn.to/2uW5W6q
The hair of the hair toppers has generally undergone complex bleaching and coloring processes before reaching its final color. These hairs have therefore been sensitized. They may react unexpectedly to a coloring or bleaching process. It is generally possible to darken a hair topper. However, it is not recommended to bleach it as this could alter the hair. Thus, in case of doubt between two shades for the hair color to choose, it is better to select the lighter hair shade. In any case, it is important to have the hair topper colored or bleached by a professional colorist who is accustomed to working with this type of hair. The hair toppers Comme un diadème are sold uncut. At first try, the hair topper may seem ill-suited to your face and/or hairstyle. However, a raw piece requires you to make it your own so that it completely suits you. We therefore recommend that if the color, length, and base size suit you, to have the hair topper cut by a hairstylist so that it can blend naturally with your own hair.

Custom order

Are you interested in a model that is not available in the Comme un diadème catalog?

At Comme un diadème, custom orders for out-of-stock products are possible.

It is important to note that custom orders are not eligible for return as they are made at the specific request of the customer. Additionally, lead times for this type of order can be long (approximately 3 months).

Comme un diadème asks you to only make this quote request if you are genuinely interested in the product and the terms of a custom order in order to avoid overloading suppliers with requests that would not materialize. We thank you for your understanding.

If you are interested in a custom order:

After your custom order request, a quote will be sent to you within 10 days. This quote will be valid for 3 weeks after receipt, as supplier prices tend to fluctuate over time. Upon your agreement, a product sheet will be created specifically for you. Following your payment, the product will be directly ordered from the suppliers. It will be sent to you as soon as it is received at Comme un diadème.

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Custom order

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Select a form

Custom order

Contact

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