Under Article L121-20 of the Consumer Code, in the European Union, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for a refund without penalty, except for return shipping costs via Colissimo with signature upon delivery or any other delivery system of their choice. Delivery with signature upon delivery is recommended to avoid potential loss of the package.
In the case of ordering a product outside the European Union, the buyer will also be fully refunded in case of return. The buyer has a period of 10 working days to notify the company of their withdrawal. They must also return the product via the carrier of their choice within 10 working days.
In the case of returning a product sent outside the EU, the customer must ensure that the return formalities do not incur customs clearance fees for the seller as this is not an import but a product return. You must declare 'Return of the product to the reseller'. In case of customer error, customs clearance fees will be deducted from the order refund.
The withdrawal request must be sent only to the address contact@commeundiademe.com or via the return form on the site. Withdrawal requests should not be sent via private messages on social networks (Facebook or Instagram). The contact form is available in the contact section of the site, after logging into their customer account.
The product must be returned in the same condition as it was sent and in its original packaging intact. The refund will only be processed if the product has not been washed, curled, cut, styled, or damaged. The parting must be positioned in the center. The product will be carefully inspected before refund. The lace part of lace wigs must not have been cut. In the case where the product requires a new shampoo (application of serum or other on the hair), a penalty of 30 euros will be applied to the refund. If the product is returned with a detached or torn clip, a penalty of 30 euros per clip will be applied. The outer packaging must also not be damaged, under penalty of a 10 euro fee.
Custom orders are payable in advance and are non-refundable. Production times can be long (approximately 3 months). Exceeding the deadlines for receiving the product will not be grounds for a refund.
Products cut or modified specifically at the customer's request at the time of order (bangs, curtain bangs, or Diadème cut, adding an adhesive strip) via the 'available options' form, are not eligible for the return policy.
The return of a product not eligible for the return policy (custom order, cut or modified product upon request) will be reshipped at the customer's expense.
